Volvo Financial Services North America (VFS NA) was seeking an implementation partner to replace a 20+ year old credit system for a modern Digital Lending solution and Customer Experience (CX). The replacement could not impact the real-time integration with their Dealer Portal or the integration with the ERP + Contract Management System (CMS). The challenge with transitioning to a new system was the need to bring the VFS NA platform up to date, without customising it to fit those legacy systems also due for replacement or impacting the dealer with anything other than faster decisions.
