In today’s business landscape, the shift towards customer-centric strategies is clearly evident in the success stories of companies that prioritise excellent Customer Experiences (CX). The benefits, including higher revenues, lower costs, and increased loyalty, have become undeniable. However, as organisations focus on refining direct interactions with external clients, a critical aspect often overlooked is the…
The leasing and asset finance industry is undergoing a significant shift as lessors adapt their business models to stay ahead of market trends. To meet the demands of today’s customers, asset finance providers need to offer faster and more streamlined delivery for the Digital Lending journey while providing a seamless customer experience (CX). The industry…
Professional sports and business can be very similar in many aspects: both value leadership, strategy, and competition. In both worlds, success comes from hard work and a committed team. With the right mentalities and company culture, a business can go a long way to drive growth and revenue. Unsurprisingly, sporting metaphors are so common in…
More than two years after the start of the pandemic, many businesses are still struggling with the new workplace realities. Hybrid or flexible working is fast becoming the norm. However, introducing hybrid working isn’t a simple task. The situation is more acute in specific sectors, like the financial services sector, which needs to ensure digital…
Featured in the Spring 2022 Edition of the World Leasing Review. Digital transformation, moving from paper and manual processes to paperless, interactive and automated processes, has been put forward as the holy grail for productivity and efficiency for decades. However, in the last five to ten years, the technology, especially the accessibility to those without…
Process Automation is considered a technology initiative of strategic importance as its operational benefits such as increased productivity, efficiency and accuracy are clearly visible to business leaders. However, we often see organisations failing in their automation initiatives because they have taken the leap with poor strategy and/or execution. We have developed a 3-step approach to…
Across industries, COVID-19 has accelerated the need to transform companies’ digital capabilities. While executives recognise the importance of digital transformation, not all organisations will be successful in their journey. In fact, according to a new report Flipping the Odds of Digital Transformation Success from Boston Consulting Group (BCG) 70% of digital transformations fail to meet…
When organisations are about to embark on an important technology innovation journey, one of the first decisions to make is which is the best implementation methodology to manage the project. With so many different methodologies, each offering unique benefits and drawbacks, and even in some cases overlapping approaches, how can you know which project management…
Working from home is becoming more critical as companies try to prevent the spread of the coronavirus and minimise the disruptive impact the current situation is having on the economic activity and financial markets worldwide. Twitter was one of the first companies to ask its entire workforce of 5,000 employees to work remotely for the…
As companies shift to compete in a digital world, organisations recognise that change is the new normal in business. Technology innovation, like artificial intelligence, automation, and robotics, are changing the fundamental nature of work. In 2019, Forrester predicts that automation will become the tip of the digital transformation spear, impacting everything from infrastructure to customers…
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