• The Evolution of Portals: A Personal Journey in Digital Transformation

    I’ll never forget my early days at BT in the 2000s, working with an incredible team to build what were then industry leading portals. We developed two very different systems, and looking back, connecting the dots, they have shaped my entire approach to digital problem solving. Firstly, the consumer portal transformed how everyday customers interacted...

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Digital Customer Experience: The Key to Staying Ahead in Leasing and Asset Finance
Business Process Management | Change Management | Innovation

Digital Customer Experience: The Key to Staying Ahead in Leasing and Asset Finance

The leasing and asset finance industry is undergoing a significant shift as lessors adapt their business models to stay ahead of market trends. To meet the demands of today’s customers, asset finance providers need to offer faster and more streamlined delivery for the Digital Lending journey while providing a seamless customer experience (CX). The industry…

COVID-19 CIOs Redefine IT Priorities with a Focus on Business Processes
Business Process Management | Innovation

COVID-19 CIOs Redefine IT Priorities with a Focus on Business Processes

As organisations transition to a new normal, CIOs find themselves redefining IT priorities. Focused on managing the operational challenges of the crisis, they now also need to review IT costs, assess and understand the context in which the business strategy will develop and decide where cuts or investment are required. CIOs encounter a scenario with…