In today’s business landscape, the shift towards customer-centric strategies is clearly evident in the success stories of companies that prioritise excellent Customer Experiences (CX). The benefits, including higher revenues, lower costs, and increased loyalty, have become undeniable. However, as organisations focus on refining direct interactions with external clients, a critical aspect often overlooked is the...
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The leasing and asset finance industry is undergoing a significant shift as lessors adapt their business models to stay ahead of market trends. To meet the demands of today’s customers, asset finance providers need to offer faster and more streamlined delivery for the Digital Lending journey while providing a seamless customer experience (CX). The industry…
As organisations transition to a new normal, CIOs find themselves redefining IT priorities. Focused on managing the operational challenges of the crisis, they now also need to review IT costs, assess and understand the context in which the business strategy will develop and decide where cuts or investment are required. CIOs encounter a scenario with…
ERP systems provide an integrated suite of applications for an enterprise to manage resources, control supply, purchasing and sales operations and provide operational and financial control of the business. Applications would typically include Inventory and Supply Chain Management (SCM), Customer Experience (CX), AP, AR and Financials and human resource management. This article will look at…
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