• VIP Apps Consulting Successfully Delivers Salesforce Credit System Replacement for Volvo Financial Services North America

    VIP Apps Consulting is proud to announce the successful completion of a major credit system replacement project for Volvo Financial Services North America (VFS NA). Challenge: VFS NA needed to replace its outdated credit system with a modern solution that would integrate seamlessly with its existing Dealer Portal and ERP + CMS. Solution: VIP Apps...

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Behind the Scenes: Crafting Superior Digital User Experiences (UX) From Within
Change Management | Innovation

Behind the Scenes: Crafting Superior Digital User Experiences (UX) From Within

In today’s business landscape, the shift towards customer-centric strategies is clearly evident in the success stories of companies that prioritise excellent Customer Experiences (CX). The benefits, including higher revenues, lower costs, and increased loyalty, have become undeniable. However, as organisations focus on refining direct interactions with external clients, a critical aspect often overlooked is the…

Workflow Integration: Bridging the Gaps in Modern Organisations
Business Process Management | Innovation

Workflow Integration: Bridging the Gaps in Modern Organisations

Teams within organisations today are grappling with an overwhelming number of tools and systems, making it increasingly difficult to connect people, technology, and processes across the entire organisation. Recent reports, including Salesforce and MuleSoft’s 2023 Connectivity Benchmark Report, shed light on IT operations teams’ ongoing challenges in managing application delivery and interoperability. The findings indicate…

Human vs. Machine – The Role of Natural Language Processing (NLP)
Innovation | Technology Consulting

Human vs. Machine – The Role of Natural Language Processing (NLP)

Natural Language Processing (NLP) has revolutionised how search engines work, making them more intuitive, accurate, and user-friendly. From Siri to Alexa, and more recently with ChatGPT, NLP is powering the technology that allows us to communicate with machines more naturally and intuitively. In recent years, enterprise systems have also increasingly adopted NLP to improve communication,…

Digital Customer Experience: The Key to Staying Ahead in Leasing and Asset Finance
Business Process Management | Change Management | Innovation

Digital Customer Experience: The Key to Staying Ahead in Leasing and Asset Finance

The leasing and asset finance industry is undergoing a significant shift as lessors adapt their business models to stay ahead of market trends. To meet the demands of today’s customers, asset finance providers need to offer faster and more streamlined delivery for the Digital Lending journey while providing a seamless customer experience (CX). The industry…

A Q&A With ChatGPT – What We Learnt About Business Process Automation
Business Process Management | Innovation | Technology Consulting

A Q&A With ChatGPT – What We Learnt About Business Process Automation

Since its launch in late November 2022, OpenAI’s ChatGPT has gone viral, generating excitement over its possibilities and much debate about its limitations and concerns about the impact on the future of work. According to CEO Sam Altman, less than a week after its launch, it reached the one million users mark. It is such the…

The Future of Enterprise AI Platforms
Business Process Management | Innovation | Technology Consulting

The Future of Enterprise AI Platforms

First featured in the 44th Edition of The World Leasing Yearbook 2023 Artificial intelligence (AI) in enterprise platforms is an area of dynamic innovation. When put to work on the right issues, AI is moving beyond the hype and delivering business value by evolving products, services and solutions. Many organisations see the adoption of AI as…

VIP Apps Consulting Sponsors the World Leasing Yearbook 2023
Business Process Management | Innovation | Leasing & Finance | Technology Consulting

VIP Apps Consulting Sponsors the World Leasing Yearbook 2023

We are pleased to continue our sponsorship of the World Leasing Yearbook 2023, the leading global intelligence resource for leasing and asset finance professionals. The new edition features 46 individual country reviews written by the top industry players in the markets and covers all leasing sectors with core data for each country with analysis and projections….

Continuous Digital Innovation using Intelligent Process Automation
Business Process Management | Change Management | Innovation | Technology Consulting

Continuous Digital Innovation using Intelligent Process Automation

Featured in the Spring 2022 Edition of the World Leasing Review. Digital transformation, moving from paper and manual processes to paperless, interactive and automated processes, has been put forward as the holy grail for productivity and efficiency for decades. However, in the last five to ten years, the technology, especially the accessibility to those without…

3 Steps to Building a Successful Process Automation Strategy
Business Process Management | Change Management | Innovation | Technology Consulting

3 Steps to Building a Successful Process Automation Strategy

Process Automation is considered a technology initiative of strategic importance as its operational benefits such as increased productivity, efficiency and accuracy are clearly visible to business leaders. However, we often see organisations failing in their automation initiatives because they have taken the leap with poor strategy and/or execution. We have developed a 3-step approach to…