In today’s business landscape, the shift towards customer-centric strategies is clearly evident in the success stories of companies that prioritise excellent Customer Experiences (CX). The benefits, including higher revenues, lower costs, and increased loyalty, have become undeniable. However, as organisations focus on refining direct interactions with external clients, a critical aspect often overlooked is the...
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The AFC Summer Awards 2023 took place on 12th July at the Hurlingham Club in London. This prestigious event, attended by over 500 industry professionals, recognised outstanding contributions and celebrated those dedicated to driving positive change within the industry. The 2023 Asset Finance Connect Summer Awards strongly emphasised the principles of People, Planet, and Profit….
Natural Language Processing (NLP) has revolutionised how search engines work, making them more intuitive, accurate, and user-friendly. From Siri to Alexa, and more recently with ChatGPT, NLP is powering the technology that allows us to communicate with machines more naturally and intuitively. In recent years, enterprise systems have also increasingly adopted NLP to improve communication,…
The leasing and asset finance industry is undergoing a significant shift as lessors adapt their business models to stay ahead of market trends. To meet the demands of today’s customers, asset finance providers need to offer faster and more streamlined delivery for the Digital Lending journey while providing a seamless customer experience (CX). The industry…
First featured in the 44th Edition of The World Leasing Yearbook 2023 Artificial intelligence (AI) in enterprise platforms is an area of dynamic innovation. When put to work on the right issues, AI is moving beyond the hype and delivering business value by evolving products, services and solutions. Many organisations see the adoption of AI as…
The 19th Leasing Life Conference and Awards is taking place on Tuesday 15 November at the Four Seasons George V hotel in Paris. The annual conference will bring together a broad cohort of key decision makers from asset finance, leasing and banks with technology suppliers and law firms. Organisers are anticipating a turnout of approximately 300…
Professional sports and business can be very similar in many aspects: both value leadership, strategy, and competition. In both worlds, success comes from hard work and a committed team. With the right mentalities and company culture, a business can go a long way to drive growth and revenue. Unsurprisingly, sporting metaphors are so common in…
More than two years after the start of the pandemic, many businesses are still struggling with the new workplace realities. Hybrid or flexible working is fast becoming the norm. However, introducing hybrid working isn’t a simple task. The situation is more acute in specific sectors, like the financial services sector, which needs to ensure digital…
The COVID-19 pandemic has put technology innovation and agility at the centre of the business strategy, becoming essential to the resilience and recovery of the enterprise. As we consider the next normal, we see organisations in 2021 focusing on building on the foundations of all the innovative steps taken to navigate the disruption, propelling digital…
Across industries, COVID-19 has accelerated the need to transform companies’ digital capabilities. While executives recognise the importance of digital transformation, not all organisations will be successful in their journey. In fact, according to a new report Flipping the Odds of Digital Transformation Success from Boston Consulting Group (BCG) 70% of digital transformations fail to meet…
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